Daily Editorial

• I’m sorry to say this but…

• I hate to tell you but…

• I’m angry about…

• I have a complaint to make…

• There seems to be a problem with…

• I’m afraid there is a slight problem with…

• Sorry to bother you but…

• I’m not satisfied with…

• Wouldn’t be a good idea to…

• There appears to be something wrong with…

• I was expecting… but…

• Sorry to bother you but…

• I want to complain about…

• I’m afraid I’ve got a complaint about…

• I have to make a complaint about…

• I don’t understand why…

• Excuse me but there is a problem…

• Would you mind…?

Accepting a complaint

• I’m so sorry, but this will never happen again.

• I’m sorry, we promise never to make the same mistake again.

• I can’t tell you how sorry I am.

• I wish I never happened.

Rejecting a complaint

• Sorry, there is nothing we can do about it.

• Sorry but it’s not our fault.

• I’m afraid there isn’t much we can do about it.