• I’m sorry to say this but…
• I hate to tell you but…
• I’m angry about…
• I have a complaint to make…
• There seems to be a problem with…
• I’m afraid there is a slight problem with…
• Sorry to bother you but…
• I’m not satisfied with…
• Wouldn’t be a good idea to…
• There appears to be something wrong with…
• I was expecting… but…
• Sorry to bother you but…
• I want to complain about…
• I’m afraid I’ve got a complaint about…
• I have to make a complaint about…
• I don’t understand why…
• Excuse me but there is a problem…
• Would you mind…?
Accepting a complaint
• I’m so sorry, but this will never happen again.
• I’m sorry, we promise never to make the same mistake again.
• I can’t tell you how sorry I am.
• I wish I never happened.
Rejecting a complaint
• Sorry, there is nothing we can do about it.
• Sorry but it’s not our fault.
• I’m afraid there isn’t much we can do about it.